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Navigating dual sensory loss: Support for vision and hearing loss
Experiencing both vision and hearing loss can feel overwhelming, but there are specialised services designed to support individuals through these challenges and restore a sense of connection, safety, and independence. For those with low vision or blindness who are also dealing with hearing loss, finding accessible solutions is crucial.
GDV offers a range of resources that, combined with government support programs, can empower individuals with complex sensory needs. One such support program is the Community Service Obligations (CSO) Program, designed to assist individuals experiencing what’s known as double or dual sensory loss.
What is the Community Service Obligations (CSO) Program?
Funded by the Australian Government and delivered by Hearing Australia, the CSO Program provides access to advanced (and often expensive) hearing aids and services at no cost to eligible individuals. This can make a remarkable difference in everyday communication, independence, and overall quality of life for those with complex hearing needs.
The CSO Program serves people across Australia and is specifically tailored for individuals with vision loss who are either younger than 26 or over the age of 50 and experiencing significant hearing loss. Advanced hearing aids can be essential for maintaining the lifestyle of your choice and independent living, social interactions, and safety, especially when navigating spaces as a person with low vision or blindness.
What are complex hearing needs?
Complex hearing needs, also known as complex sensory needs when multiple senses are involved, specifically refers to the challenges faced by people who require more advanced or tailored hearing support due to additional sensory losses, such as low vision or blindness.
In the context of the CSO Program, it specifically focuses on the unique hearing requirements of people with vision loss, highlighting the need for specialised hearing aids and support to accommodate not just hearing loss but also the added complexity of managing this alongside vision loss.
How can I access the CSO Program?
Despite its life-changing potential, the CSO Program remains relatively underpublicised. While many commercial audiologists are aware of the CSO Program, eligible Clients may not always learn about this treatment option as some practices may initially focus on offering their own products and services in the first instance. For those interested in CSO support, contacting a local Hearing Australia centre directly and inquiring about the program by name can be an effective first step.
Long-standing GDV Client Peter and his wife Pearl, who both live with vision and hearing loss, relied on costly hearing aids alongside their Guide Dogs to stay connected and navigate daily life – until they discovered the CSO Program. Now they have the specialised support they need, fully funded by the government.
At GDV, we believe in an encompassing, holistic support service that goes beyond Guide Dogs. Our services and our fully accessible, sensory campus align with the mission to serve everyone, no matter their stage of life or the challenges they face. By informing our community about vital resources like the CSO Program, we hope to empower more individuals with the support they need to thrive independently.
Are you a GDV Client curious to explore the CSO Program? Speak to your Support Coordinator.
If you or someone you know is facing vision and hearing loss, you can request a service online or contact us via phone, email or post.
For more information on the CSO Program, visit the Hearing Australia website.
Together, we can help you access the resources you need to live confidently and fully.
