Support Coordinators.

Find the right information, support and services with a personal guide by your side.
A person with a big smile looking straight at the camera.

What is a Support Coordinator?

Services, funding supports, plans, budgets: if you’re new to the National Disability Insurance scheme (NDIS) or you have complex needs, it can seem confusing and complicated. Luckily, our dedicated Support Coordinators are available to guide you through the process.

A Support Coordinator is a trained professional who puts your needs first as you navigate the NDIS. Your Support Coordinator will partner with you to understand your unique goals and make things happen to ensure you can achieve them.

Support Coordinators offer a free pre-planning service to people who have low vision or blindness considering the NDIS, or renewing their plans and needing support.

Although Support Coordinators are employed by Guide Dogs, they can assist throughout your wider journey. If you want or need something outside of our services to achieve your goals, Support Coordinators can connect you with the right supports.

As Guide Dogs team members, Support Coordinators have specific vision-related knowledge, while offering the passion and commitment you can expect from any of our supports.

What does a Support Coordinator do?

Support Coordinators are on hand to ensure you:

  • understand the NDIS
  • prepare for your NDIS meeting
  • put your NDIS plan into action
  • get the best value out of your NDIS plan.

In partnership with your Support Coordinator, you can easily understand your eligibility, cut through the jargon and get your plan together. Support Coordinators can work with you to set clear goals, assist you to define and understand your needs, and reach the outcomes that enable you to live the life you want.

Who can benefit from support coordination?

Not everyone will need or want support coordination as part of their NDIS plan, but the majority of people we communicate with do benefit from a Support Coordinator’s assistance.

You may benefit from Support Coordination if you are concerned that:

  • You may not be able to read your plan.
  • You may not be able to use the NDIS Participant Portal.
  • You have worries about understanding your plan.
  • You have worries about identifying, connecting with, or managing your relationship with different service providers.

Beyond the complexities of your NDIS plan, Support Coordinators can also assist in supporting many complex sensory or communication needs. This includes assisting you to access:

  • Auslan and other sign language interpreters.
  • Deaf relay interpreters.
  • Language interpreters for people with diverse cultural or linguistic backgrounds.
  • Communication technologies.

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