Our Cover Star
Meet Christiaan
Meet pup Christiaan – a joyful, wriggly bundle of potential, carrying the name and legacy of an extraordinary young man. Christiaan, a courageous and generous puppy raiser, completed the journey of raising Kasey before sadly losing his battle with cancer in June. Determined to leave a lasting impact, he chose, named, and spent precious time with this special pup – his heartfelt gift to a future Guide Dog handler. Christiaan’s legacy lives on in the wag of a tail and the promise of independence. We are deeply honoured to share pup Christiaan’s journey with his family and celebrate a life filled with purpose and love.
Inside the Puppy Nursery
Where Tiny Paws Begin Big Journeys
Suzannah Farrell our Nursery Team Leader is often asked where a Guide Dog’s journey begins.
It’s not on the training course — it all starts in the cosy, love-filled nursery where every squeaky yawn and wobbly step is carefully nurtured by our expert team. At the heart of it all is Suzannah, our Nursery Team Leader, who describes her days as wonderfully unpredictable.
“One moment I’m helping in the vet clinic, the next I’m coordinating staff rosters, or snuggling a newborn pup; it’s never the same, and that’s what I love,” says Suzannah. It takes almost 10 weeks to produce a litter of Guide Dog puppies. Mum dogs are pregnant for 64 days, and our team is by their side every paw-step of the way. Around 20 litters, or roughly 140 puppies, are born each year in our nursery.
Pictured: Suzannah Farrell – At the nursery with mum Viva.
Ten days before her due date, mum comes to stay at the nursery to settle in, make new doggy friends, and bond with our staff. Then, five days before her expected delivery, one of our caring team members starts closely monitoring her for signs of labour: like panting, nesting, and going off her food. When the time comes, that team member stays right by her side, sometimes through a 24-hour birth, offering moral support and medical care.
And yes — this work often means late nights, weekends, and holiday shifts. Our nursery is staffed 12 hours a day, 7 days a week, to ensure every dog and pup is well-fed, clean, and living their best life.
So, what’s Suzannah’s favourite moment so far? “Becoming the proud human mum of Igor, one of our stud dogs — and now the mum of 27 grand-puppies!”
Behind every future Guide Dog is a loving mum, a devoted team, and supporters like you. Your kindness and care helps raise Australia’s next generation of life-changing puppy heroes.
Guided By Purpose
Brendan And Gunner’s Journey Comes Full Circle
Brendan’s journey with Guide Dogs Victoria began when he was learning to navigate the world with a cane. Today, that journey has come full circle. With his loyal Guide Dog Gunner by his side, Brendan is graduating this year with a Master of Counselling, and is preparing to dedicate his life to helping others through the very support and insight that once empowered him.
From mobility training to matched Guide Dogs, Brendan has received support from Guide Dogs Victoria. “The organisation helped me navigate the world with confidence,” he says. “Now, with Gunner, I’m not just finding my way, I’m helping others find theirs too.”
Brendan is already working with clients as part of his counselling placement, and Gunner plays an unexpected but pivotal role in that process. “In sessions, I take Gunner off his harness and let him connect with the client,” Brendan explains. “His presence calms them. Their breathing slows, the energy in the room softens, and they open up in ways they might not otherwise — which makes a real difference in the therapeutic space.”
Pictured: Brendan a GDV ambassador is hugging his Guide Dog Gunner outside in the park. They are both very happy.
Their bond extends far beyond therapy rooms. Gunner gives Brendan independence, companionship, and confidence in every aspect of his life. “It’s like a self-driving car,” he says. “With a cane, I’m constantly focused on what’s underfoot. With Gunner, I’m free to take in the world around me — the breeze, the sounds, the feel of grass under my feet. It’s like flying.”
Brendan’s life is a powerful testament to what’s possible when the right support meets personal determination. A multi-sport athlete, he has represented Australia in blind cricket and soccer, scuba-dived around the world, and is currently training for the 2028 Paralympics. “I’ve lived a full life, and I want others to know it’s possible for them too,” he says.
Gunner has become more than a guide, he’s Brendan’s partner in creating trust, comfort and connection. “When Gunner is in the room, people feel more at ease, like we’re on the same level. It helps build a sense of equality and makes it easier to connect.”
As Brendan prepares to graduate, he’s considering working with clients in schools, hospitals, palliative care, or trauma recovery. “What I’ve experienced gives me empathy. With Gunner beside me, it’s a whole new level of support I can offer,” he says.
Brendan’s story is a powerful reminder that the support provided by Guide Dogs Victoria doesn’t just change lives — it empowers people to go on and make a difference in the lives of others.
Supporter Impact
Dog Training Plaza
The Kent Training Plaza was realised through the shared vision and generosity of Geoff and Alex Kent on behalf of the G & A Kent Charitable Trust.
The new Dog Training Plaza is an undercover plaza in the heart of the new Sensory Campus. Surrounded by landscaped and sensory gardens, the plaza provides an all-weather training area for both Clients and Service Dogs. It has already been used to introduce newly qualified Guide Dogs to their handlers. It will continue to provide an amazing training resource for Guide Dogs Victoria for years to come.
We are deeply grateful to Geoff and Alex Kent and the G & A Kent Charitable Trust for their gift.
Pictured: Two Orientation and Mobility Instructors take trainee Guide Dogs through their paces in the new Kent Training Plaza.
A Calming Companion in the Courtroom
Meet Poppy
For over a year now, the Court Dog Program has been making a quiet but powerful difference in the Federal Circuit and Family Court of Australia.
At the heart of this program is Poppy, a specially trained Court Dog whose role is simple, but incredibly important: to bring comfort and confidence to people facing tough days in court.
Whether it’s helping a nervous child speak up, or giving a first-time barrister the courage to step into the courtroom; Poppy is a gentle presence calming with a wag of her tail. Her job is to help vulnerable individuals, – especially children – feel calmer, safer, and more supported as they take part in legal proceedings.
And the impact? It’s truly heartwarming. Poppy has helped kids find their voice and tell their stories. She’s been a quiet source of strength when emotions run high.
As one young person shared:
“Poppy was so sweet, having her there made me feel so much better. I wasn’t as scared.”
The program is already proving what we’ve always known — sometimes, the smallest paws can make the biggest difference.
Update
Community Fair
More than 2000 people came through Guide Dogs Victoria’s doors on Saturday April 5th as the organisation launched it’s new Community Fair on campus and showcased all its services.
It was a day filled with dog demonstrations, puppy cuddles, market stalls, sausage sizzles, raffles, face-painting, and fundraising.
AFL stars Jack Silvagni and Mason Cox were humbled in a Blind AFL handball competition and spoke candidly about their experience, while The Voice contestant Rachael Leahcar sang beautifully to the crowd.
It was amazing to see so many working Guide Dogs and our Clients in the crowd lapping up the festival atmosphere.
Plus watching all generations of families enjoy the event together, and spend time having fun and learning more about Guide Dogs Victoria and our work.
To our generous fair sponsors Advanced Vetcare, Carer Gateway and Marshall White, and to our corporate partners, QT Melbourne, Boehringer Ingelheim, Coles, and Bakers Delight – we extend our immense gratitude to you all for your contributions.
We would like to thank all those who volunteered their time and a huge congratulations to the staff and volunteers who made the day an unforgettable experience for all those who attended.
Thank you for coming!
Photos from the Community Fair
Ask Alex
Puppy Raising
I am often asked about the most important times in a pup’s development and when these occur. The socialisation period between 4 and 16 weeks is considered a key time for learning and exposure. During these weeks, puppies are most open to new experiences, which helps shape them into confident, adaptable adults.
Here are some simple tips to help you as you work with a young dog or pup, to make sure they get the best start in life.
Introduce a Variety of Experiences
Expose your puppy to a wide range of people (including children), friendly dogs, animals, environments, objects, sounds, and surfaces. This helps them become comfortable with everyday life.
Keep It Positive
Use rewards (treats, praise, or play) for calm behaviour around new stimuli. Positive reinforcement builds confidence and teaches your puppy to associate new things with good outcomes.
Start Small and Build Gradually
Begin with low-stress situations and slowly increase the intensity or complexity of new experiences. Always let your puppy explore at their own pace.
Puppy Classes
Structured puppy classes provide valuable opportunities for social interaction and basic training under the guidance of experienced professionals.
Health First
Ensure your puppy is fully vaccinated before introducing them to public places or unknown dogs.
Read Your Puppy’s Body Language
Watch for signs of stress or discomfort. If your puppy seems overwhelmed, remove them from the situation and try again another time.
Keep Sessions Short and Positive
Avoid overstimulating your puppy. Short, focused sessions followed by rest are ideal for learning.
Everyday Socialisation Activities
People and Dogs
Invite calm friends and family over. Arrange play dates with vaccinated, well-behaved dogs. Visit parks (if fully vaccinated) to watch dogs from a distance, or join puppy-friendly walking groups to teach your puppy how to be calm in the presence of other dogs.
Environments and Sounds
Take walks in different settings. Gradually introduce household and outdoor noises using recordings if needed. Start quietly and increase volume as your puppy stays relaxed.
Sights, Sounds, and Touch
Let your puppy observe different sights, movements, and objects. Offer various textures for them to walk on.
Grooming and Vet Visits
Introduce grooming tools gently, rewarding calm behaviour. Mimic vet experiences at home – handle their ears, paws and tail, and consider short, friendly visits to the vet clinic.
Car Travel
Start with stationary car sessions – feeding meals or brief sits. Gradually build up to engine noise and short drives to normalise the experience.
Why Socialisation Matters
Socialisation helps puppies learn not to overreact to everyday sights, sounds, and experiences. A well-socialised puppy is more likely to grow into a calm, confident Guide Dog, ready to tackle the world with their future partner.
Melbourne Documentary Film Festival
Exciting news! ‘My Left Hand Girl’, was featured at this year’s Melbourne Documentary Film Festival!
This self-directed documentary, follows the first 12-months of Melaine and her first Guide Dog Dessi’s partnership, and shows the strength and transformative power of the human animal bond.
Behind the Scenes
Puppy Pals Picnic
On Sunday 30 March, we hosted our Puppy Pals Picnic at the heart of our Kew Campus!
It was wonderful to see so many familiar faces, as well as new supporters, come together to celebrate our furry friends and the work we do.
Our Puppy Pals had the chance to explore our new facilities and tour the kennels; offering a behind-the-scenes look at where our puppies stay, play and train.
A special highlight of the day was the name reveal of the Fruit and Veg litter – Pickles, Tato, Peaches, Cherry, Rocket and Tomi. Plus, a live dog demonstration featuring Saffron from the Herbs and Spices litter.
It was a heartwarming and fun-filled event, and we are grateful to all those who attended, making it such a memorable day for our pups and our team.
Our next Puppy Pals event will be on Sunday September 14th. If you would like to become a Puppy Pal and attend the picnic, sign up today.
Pictured: Yellow pup Rocket from the Fruit and Veg litter, runs towards puppy raiser Kathryn.
Fun Fact
At Guide Dogs, we play music and audiobooks in our kennels throughout the day to create a calm atmosphere for our dogs. Often we play different music depending on the time of the day! Our dogs particularly love a classical song while they’re having some rest time. And don’t forget that classic: “Who let the dogs out?”
Community Partnerships
Japan Festival
What a fantastic day at Japan Festival 2025!
We were honoured to be the charity partner for this amazing celebration, co-hosted by the Japanese Chamber of Commerce & Industry Melbourne, the Japanese Society of Melbourne, and the Japan Club of Victoria.
Every year, we are proud to support a vibrant celebration of culture, connection and community spirit while making a positive impact.
Thank you for having us! We hope everyone had the opportunity to learn more about our work and the difference we’re making together.
Pictured: Four attendees wearing colourful kimonos at the Japan Festival 2025.
Keep Active
PAWgust
It’s almost time to start to walk for Guide Dogs in August.
PAWGUST is a FREE fitness and fundraising challenge that helps you (and your dog) improve your physical and mental health by keeping active throughout August.
We welcome all dog lovers, walkers, and canine enthusiasts! You don’t need a dog to PAWticipate.
You can ask your family, friends, or workmates to sponsor you and raise vital funds for Guide Dogs Victoria.
So, whether you walk with your four legged friend, by yourself, or as a pack with other humans, put your best paw forward and make a real difference in the lives of those living with low vision or blindness.
Puppy Tales
Graduation
Pip’s Big Moment: Graduation Day!
Pip has officially graduated as a Guide Dog – and we are bursting with pride!
Over the past few months, Pip has been hard at work in her advanced training, mastering the skills she’ll need to support someone with low vision or blindness. From calmly navigating busy streets and safely stopping at curbs, to avoiding obstacles and responding to complex commands, Pip has shown she has what it takes to be a life-changing partner.
Graduation marks a major milestone in Pip’s journey. It means she’s passed every test with flying colours and is now ready for the next exciting chapter: being matched with her future Handler. While that match hasn’t happened just yet, Pip’s trainers say she’s more than ready and they’re now looking for the perfect person whose lifestyle, pace, and personality will be the right fit for Pip.
Pip’s journey has been shaped by many helping hands: from her loving Puppy Raiser who gave her the best start in life, to the skilled instructors who guided her through months of formal training, and of course, the generous donors and volunteers who make every transformation like this possible.
Though her official partnership is still to come, Pip’s graduation is a moment to celebrate everything she’s achieved so far – and the incredible difference she’s about to make.
We’ll be sure to share the next chapter in Pip’s story once she’s been matched and begins her new life as someone’s guiding star.
Congratulations, Pip! We can’t wait to see where your paws take you next.
Stay tuned for more pup-dates in the next edition of Guide Dog Tales.
Flybuys
Donating Your Points For Good
Did you know that your Flybuys points can help support Guide Dogs?
Thanks to our ongoing and long-term partnership with Flybuys, when you shop at over 15 participating retailers, you can collect points that can be turned into donations for Guide Dogs Australia.
Thanks to the generosity of the community, Flybuys members have donated over $80,000 since 2016 to help empower people with blindness or low vision so they can have the skills and confidence to navigate their local communities safely and independently.
Just 1,000 points equals a $5 donation, which is about the cost of a cup of coffee from your favourite café! It’s an easy way to give back, empowering our Clients to live a life of their choosing.
To find out more about donating your Flybuys points or to join Flybuys, visit flybuys.com.au or download the Flybuys app.
Thank you to our partners:
Support Guide Dogs today
Your donations to Guide Dogs Victoria help us to continue our important work, including matching Guide Dogs and Therapy Dogs, Orientation and Mobility services and Occupational Therapy through almost 3,000 Client programs.
For more information, call 1800 804 805
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