Contact us - Guide Dogs Victoria

Make an enquiry or update your details and communication preferences

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Provide feedback or make a complaint

Let us know your thoughts.

We view feedback as an opportunity to understand what we do well and what we could do better. We are always honest and open when dealing with your feedback.

We treat all feedback as genuine and important
We address feedback promptly
All feedback is handled confidentially and sensitively
We may need to contact you to clarify your concerns, this is only done where necessary

Contact information

Other ways to get in contact with us

For more information on how to provide feedback or make a complaint, please email feedback@guidedogsvictoria.com.au
To request a service or to make a referral, please email referrals@guidedogsvictoria.com.au.
For any fundraising or donation enquiries, or to update your details/communication preferences, please email: fundraising@guidedogsvictoria.com.au
For any media enquiries please contact our PR Agency, Keep Left on (03) 9268 7800
For all other enquiries, please email info@guidedogsvictoria.com.au or call 1800 804 805

Volunteer as a puppy raiser

Be part of an incredibly rewarding experience.

At eight weeks of age, our Guide Dog pups are placed in the community with volunteer Puppy Raisers. These families or individuals ensure that our new puppy recruits get the best possible care in a loving home environment, while receiving necessary training.

To learn more information or enquire to participate in the program, please visit our dedicated page about volunteering to become a Puppy Raiser.

Visit the Puppy Raiser page

A black Labrador puppy looking over the shoulder of a person.

Make a referral

Referrals are welcomed from individuals seeking services, family members, and health professionals.

If you hope to make a referral or enquire about accessing services to support your independence, please use the dedicated ‘request a service form’ at the link below. This ensures we get all the information we need to process the referral in the most appropriate way.

Request a service form