Our values.

Our values are a reflection of who we are and what we believe in.

Two people, one adult & one older person, sitting on a couch looking at each other laughing.

On this page:

Two people at an indoor karate class. Both are in a karate uniform and are holding their hands in a karate pose.
The guiding principles of Guide Dogs Victoria

The guiding principles of Guide Dogs Victoria

Every person in our organisation shares a set of common values. These guiding principles inform the way we behave and interact, both with each other and the community.

Our values set the standard for our services, employees and volunteers. They are integral to our ongoing success and form the basis of our positive reputation.

Our Purpose

Our Purpose

Life without limits.

Our Values

Our Clients come first in everything we do.

While not an ‘official’ value, our core values are all underpinned by our focus and dedication towards those in our communities who need us the most.

Lead with head and heart.

Forever focused on our purpose and mission, we combine care and careful planning to deliver successes worth celebrating.

To demonstrate our commitment to living this value, we will:

  • Engage with passion and commitment to the purpose
  • Adapt our approach in response to new priorities
  • Gather information and data to make informed decisions
  • Celebrate others’ successes and achievements

Never stop exploring.

We’re fearlessly creative. We’ve always asked and answered the tough questions and if there’s a better way, we’ll find it.

To demonstrate our commitment to living this value, we will:

  • Respectfully question and challenge current practice
  • Reflect on our actions and on lessons learnt
  • Be curious and seek to understand the problem and offer a solution
  • Explore creative alternatives and opportunities for continuous improvement
  • Adopt new ways of doing things
A Guide Dogs staff member with a person who is getting onto an escalator. The staff member is looking at the person.

Walk the talk.

The buck stops with us. So we keep our word and keep going, no matter what.

To demonstrate our commitment to this value, we will:

  • Be accountable and empowered to take ownership of outcomes
  • Be proactive, resilient and persevere when things are difficult
  • Communicate respectfully, openly and honestly
  • Take action and deliver on our commitments

Lift each other.

From a guiding hand to a high five, we unleash and acknowledge everyone’s potential.

To demonstrate our commitment to living this value, we will:

  • Partner with Client and stakeholders as equals
  • Be collaborative and develop relationships with other teams
  • Consider the perspective of Clients, donors, volunteers and staff in all decisions
  • Partner with others to create better Client outcomes