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Have your say in Guide Dogs research survey

February 10, 2023

Guide Dogs Australia is conducting a major national survey that will help shape the future of how we better represent and provide services to Australians with low vision or blindness.

We are conducting the survey to better understand the voice of people with low vision or blindness, their challenges, issues, as well as achievements. Results from the survey will influence our service delivery, inform our advocacy campaigns, how we strive to shape policy on your behalf and more.

The survey is open to all Australians with low vision or blindness over the age of 18 – whether a Guide Dogs Client or not.

Complete the survey

The survey is now open for five weeks until Sunday 19 March.

It can be completed in two main ways to ensure accessibility and to encourage as many people to complete the survey as possible – either online, or over the phone.


The online survey will take approximately 12 minutes to complete.

The survey has been accessibility tested by our in-house experts, however, if you are experiencing any issues, we encourage you to ask a trusted family member, friend or support worker to assist you to complete it online. We have also provided some accessibility tips and tricks for troubleshooting.

If you experience issues part way through the survey that you cannot resolve, you can register for Option 2 outlined below.

Complete the survey online.

  • You can stop and start the online survey if you’re using the same device – just re-click on the link to go back to where you left off.
  • You can change your mind, stop completing the online survey at any time, and if you prefer,  contact 1800 965 900 to provide your contact details and answer the survey by telephone.
  • All questions are mandatory
  • If you wish to change your responses you can go back to previous questions using the “back” bottom at the bottom left of each page.

Over the phone

You can register to complete the survey via phone by calling 1800 965 900 and leaving your details. A representative will call you back to conduct the survey.

We advise that we are limited to 350 phone surveys, but the number of people who can complete online is unlimited, so encourage anyone who can complete the survey online to do so. This will ensure that anyone who does need to complete the survey via phone is able to.

Survey results

We will share topline results once available mid-year on the Guide Dogs Australia website and elsewhere.

Thank you

In recognition of time taken to complete the survey, we will offer 10 randomly selected participants a $200 Visa gift card. View Terms and Conditions.

Thank you in advance for completing the survey and sharing your thoughts. With your input Guide Dogs will be better able to meaningfully represent and provide services that make a lasting impact for Australians with low vision or blindness.

We understand that you may have other feedback for Guide Dogs that is outside the scope of this survey. If you would like to provide other feedback or have questions for us, please contact us on 1800 804 805 or you can get in touch online via our contact form.


You can change a life. Support Guide Dogs before June 30.

It’s estimated almost 70 Australians a day will be diagnosed with a severe vision condition by 2030. With your help, we will be able to provide the support to meet this growing need.