It’s been an exciting and significant year at Guide Dogs Victoria! From expanding our Client services to developing foundations for a sustainable future, we’ve helped more people in more places maximise their independence.
It’s time to paws and reflect on the bold campaigns, educational programs, and innovation that has helped champion accessibility for all Victorians.
Our Clients are at the heart of everything we do.
Everyone arrives at Guide Dogs Victoria with a different story, which is why our services are individually tailored to support each person’s unique life goals. We’re also committed to ensuring our built environment is safe and accessible for all Victorians.
This statistic launched an awareness campaign promoting access rights for Guide Dogs in Victoria. Accessibility is important to all our clients—including the 73% who receive non-Guide Dog related services.
To bring more light to this important issue, we've introduced access consulting services. These services provide our community with direction on complying with Australian Disability Access Regulations, ensuring our spaces are inclusive for people of all abilities.
By providing more than 20,993 hours of Client service, we have had a positive impact on over 9,824 individuals and their support networks. Our service hours represent a 13% increase from last year, with these results contributing to our first Net Promoter score.
Net Promoter scores indicate Client satisfaction and retention, and our score of 68 is considered an excellent result! Alongside showcasing our commitment to our Clients, this number sets a benchmark for future measurement and improvement.
We are committed to building lasting connections with Victoria’s regional communities.
With the demand for our services rapidly growing, we’re excited to share that we have opened two new hubs in regional Victoria!
The hubs provide localised and personal services to regional Clients who were previously supported by our Kew headquarters.
To expand our service offering, we opened a dedicated service centre in the heart of Bendigo and moved to a new and improved location in Geelong—keeping our doors open to peer support groups and providing easier access for our Clients.
A sensory exhibition set in total darkness.
Dialogue in the Dark Melbourne was designed to enlighten the public and raise awareness of the issues facing people with low vision and blindness. The exhibition allowed thousands of Victorians to use scent, sound, texture, and temperature to navigate iconic Melbourne locations.
More than just an exhibition, this social enterprise had a positive impact on the lives of almost 25,000 visitors who helped share the message of inclusivity and accessibility within our community.
Looking for new and engaging ways to FUNdraise!
Our generous and loyal donors support us year-on-year through philanthropic contributions. This support helps us deliver world-class services to people with low vision or blindness. By providing funds to help breed, raise, and train our life-changing Guide Dogs, donors play a crucial role in supporting everyone to achieve their unique goals and aspirations.
For 2019, we developed a bold plan to host a Giving Day: a 24-hour period where every donation we received was quadrupled by some extraordinarily generous supporters.
Giving Day lived up to its name thanks to an incredible cast of volunteers, donors and supporters giving their all to achieve an amazing result. Together, we raised $1.8 million towards the redevelopment of our Kew campus. Thanks to the overwhelming support of our community, the future is looking bright!
Reaching far and wide!
They say a picture can tell a thousand words, and at Guide Dogs Victoria, a picture can grab the attention of thousands of people! Throughout 2019, we have continued to build our brand and our media presence. This year we reached a whopping 184 million people—that’s almost triple 2018’s result!
Through partnerships, including with Kangan and Bendigo TAFE, we had the opportunity to engage new audiences. This year, we joined forces to showcase an accessible garden at the Melbourne International Flower and Garden Show. Patrons could stop and smell the roses, touch the braille handrails and listen to the sound of the water installation within the stimulating sensory experience.
Supporting commuters with low vision and blindness.
Catching a train in the heart of Melbourne can be a challenge for anyone unfamiliar with our city. Navigating crowds, loud announcements, and multiple platforms can be especially confusing for commuters with low vision. In partnership with Public Transport Victoria (PTV), we have made improvements to this experience at some of the city’s busiest stations.
We have connected with PTV, Park Hyatt Melbourne, Zoos Victoria, Melbourne Convention Bureau, Kangan Institute and Bendigo TAFE to develop opportunities for people with low vision to experience all that Melbourne has to offer. This includes a Peer Support Platform which we piloted with support from the National Disability Insurance Agency (NDIA), to assist people with vision loss to come together and create their own communities.
A dedicated community working together.
Our entire team is committed to helping our Clients lead the life they want. Each of our employees, volunteers, and donors play an important role in delivering our life-changing services every day, every week, and every year.
We have invested heavily in our people, welcoming 36 new staff members this year. However, we simply couldn’t do what we do without the commitment of our amazing volunteers, donors, and network of dedicated ambassadors. From Puppy Raising, to fundraising and events, more than 1.5 million hours were volunteered last year and nearly 55,000 generous donors supported us to achieve the best outcomes for our Clients.
The future is in sight and within reach!
Thanks to the generosity of our donors, supporters and the wider community, we are officially ready to start the major redevelopment of our campus at Kew. Not only will we be building the first fully accessible sensory campus in the world, we are creating a sustainable future for our organisation.
The transformational redevelopment of our iconic campus will revolutionise the way we provide support to our Clients and serve the wider community through business enterprises, such as a veterinary centre and doggy day care.
These enterprises will generate new income streams and help ensure Guide Dogs Victoria is a thriving, independent organisation that can continue to provide world-class practice and innovation in the vision sector for many years to come.
The first choice provider of services for people with blindness and low vision that enables a lifetime of independence.
Accountability and transparency
Honesty and integrity
Mutual respect and trust
Success through people
|Fundraising and gifts in wills||9,191,277||11,929,830|
|Funding for capital purposes||4,312,554||3,318,996|
|Revenue from merchandise sales||1,233,736||1,579,285|
|Revenue from the provision of dogs and orientation mobility services||4,051,774||3,303,027|
|Finance and investment revenue||485,160||225,643|
|Fundraising and gift in wills||(3,266,484)||(3,290,297)|
|Cost of merchandise sales||(1,492,629)||(1,841,100)|
|Cost of provision of dogs and mobility services||(10,665,041)||(9,359,023)|
|Community information and public education||(2,237,240)||(2,243,839)|
|(Deficit)/surplus before income tax||(748,027)||2,956,399|
|Income tax expense||–||–|
|(Deficit)/surplus for the year||(748,027)||2,956,399|
|Other comprehensive (loss)/income|
|Net unrealised gain on re‑measurement of available‑for‑sale financial assets||–||201,741|
|Total comprehensive (loss)/income for the year||(748,027)||3,158,140|
|Cash and cash equivalents||12,320,051||10,223,327|
|Trade and other receivables||1,130,515||1,227,550|
|TOTAL CURRENT ASSETS||16,798,075||15,341,803|
|Property, plant and equipment||6,535,227||8,412,377|
|TOTAL NON‑CURRENT ASSETS||8,441,082||10,512,925|
|Trade and other payables||716,932||693,089|
|TOTAL CURRENT LIABILITIES||1,964,644||1,730,186|
|TOTAL NON‑CURRENT LIABILITIES||54,955||156,957|
|TOTAL ACCUMULATED FUNDS||23,219,558||23,967,585|